Frequently Asked Questions

Escape games are real life adventures where you and your fellow players have an hour to break out of a room by cracking codes, solving riddles, piecing together puzzles, and finding clues. The game originated in Japan and is based off escape the room video games created by Toshimitsu Takagi in 2005. Need more details? Read up on escape rooms here.

You get to decide! At Breakout, we don’t limit the number of hints you can ask for as you play the game. It’s up to you to make the game more or less challenging by the number of clues you use.

All of our escape games have a minimum of 2 players and a maximum of 8 players. See our online booking page for location- and game-specific maximums.

Please arrive 15 minutes prior to your booking. We do have to keep a strict schedule, so if you arrive late you may not receive the full 60 minutes in your room.

Just your friends and a winning spirit! You will only need the clues within the rooms to escape. Before your game, we'll ask you to fill out a quick waiver. To save time, please fill out this waiver prior to arriving.

No! Your safety is our top priority, so we don't really lock you in. You have the option to leave the escape room at any time if necessary. Read more about our safety measures here.

Yes. Cameras are used to monitor your live experience.

We will be monitoring your progress throughout the escape game. Our game masters will provide clues if you get stuck — after all, we want you to have fun! Remember, it's not only about trying to escape the room; it's about the full experience. But if you’re just dying to break out, we do have some tips and tactics as well as suggestions on when to ask for a hint.

Refer to the booking page for the most up-to-date pricing.

All our rooms are private when you book a room at Breakout. Don't worry about playing with strangers; it's just you and your team. Plus, the larger your team the more you save. So invite your friends!

Great idea! Check out our official Discord channel to connect with other local players in your city. Speak up and invite others, and get a thread going. If you need help, contact our team through Discord.

Yes. You can see escape game times and book reservations on our online booking page. We can’t guarantee a spot unless you’ve booked ahead of time.

No cancellations are allowed, but we will work with you to reschedule a game if an emergency arises. For details, see our Flexible Booking Policy.

Yes. You can give/sell your tickets to another person. Just contact us and we can take care of that for you.

We take every major credit card. If using a prepaid debit card, it must be registered online with an address and zip code. You can see escape game times and book reservations on our online booking page.

Sorry, but we ask that you refrain from taking photos or videos in the escape rooms. You will get to take a photo with your group after the game is complete.

We ask that you plan to arrive 15 minutes prior to your escape room's start time to ensure a smooth check-in process. However, if you are running late, please call your location to let us know as soon as possible. You may receive the option to reschedule your game or play with less than the full hour of time allotted. Please be aware that missed games are nonrefundable.